Questions

No. Bibs works in your phone's browser. You can add it to your home screen so it opens like an app.

Open the invite link your organiser shared. Sign in with your email (we send you a 6-digit code), add your name, choose how you want to pay, then tap Join group.

Open the game and tap In. If you can't make it, tap Out. Everyone in the group can see who's In and how many spots are left.

Tap In and you join the waitlist. When a spot opens, you're emailed. Depending on the group, either the first person to accept gets it, or it's offered to each person in turn for a set time.

Tap Out before the group's drop-out cut-off and you don't pay. After the cut-off you still owe the game, unless someone from the waitlist takes your spot.

Your spot is held for you until a set time before kick-off, chosen by your organiser. Tap In to confirm, or Out to give it up. If you don't answer, the spot is offered to the waitlist; if someone takes it, you get the game back as credit or a refund. Your spot is only held once that month's upfront payment has gone through.

Yes. Join as many groups as you like. One saved card works for all of them.

Yes. Tap Follow on a group (on the group page, its invite page or in Where to play). We email you when a full game has a spot free and nobody on the waitlist wants it, and before each game. You don't have to be in the group. Tap the email to take the spot. Every email has a link to stop them.

Yes. On any game, tap Google Calendar or Apple Calendar or Outlook. Or subscribe once on your Notifications page and every game of your groups appears, and updates itself if a game moves or is cancelled.

Go to Where to play and type your postcode or town, or tap Find games near me. You'll see venues, leagues and pick-up games nearby, and Bibs groups looking for players. Ask to join a Bibs group and the organiser decides.

Rules the organiser sets for the group, on the pitch (like no slide tackles) and off it (like tapping Out early). You tick "I've read the group rules" when you join. If they change, your group page shows Rules updated until you tap Got it.

Your organiser can record guests who pay them in cash. Bibs never charges guests. If your friend wants to play regularly, ask your organiser for the invite link.

Yes. On your group page, tap Change how I pay, or leave. Pick another option the group offers. It starts on the group's next billing day; until then you pay as you do now. What you'd like if a game is cancelled changes straight away.

On your group page, tap Change how I pay, or leave, then Leave. You come off upcoming games and the waitlist. Games you've played, or dropped out of after the cut-off, are still owed. Games you'd paid for upfront that haven't reached their cut-off, and any credit you have, are refunded to your card. You can rejoin later with the invite link.

Your organiser sets the price. Bibs adds its fee and card costs, and shows you one all-in price for each way to pay before you join. Nothing is added later.

Pay upfront (each month's games in one payment), pay per game (charged at each game's drop-out cut-off) or a monthly tab (charged at the end of the month for the games you played). Your organiser decides which ones the group allows, and you pick one when you join.

Each game is a separate card payment, and every card payment has a fixed cost. Paying upfront or on a tab spreads that cost over the month.

20p per player per game. It's already included in the price you see.

It depends on how you pay. Upfront: at 9am on the group's billing day, for that month's games (straight away if you join part way through the month). Per game: at each game's drop-out cut-off. Monthly tab: after the billing day, once the month's games are confirmed, for the games you played. Nothing is charged when you save your card.

No. The price is the same whatever card you use. Card costs are already in the price.

You're not charged for it. If you'd already paid, the whole amount comes back as credit or a refund to your card, whichever you chose. On a monthly tab, it simply never goes on your tab.

If you pay upfront or by monthly tab, and your organiser has switched it on, yes: on your group page tap Change how I pay, or leave, then choose Bank transfer. Each time a payment is due we email you the account name, sort code, account number and a reference; send it from your bank app before the due date. The price is the same as by card. Use the reference exactly so it's matched to you. If you send too little, the rest is still owed; if you send too much, the extra comes off your next payment. Pay per game is by card only, because it's taken at each game's cut-off.

Money off your next payment in the same group, for a game you'd paid for and didn't need: a cancelled game, a game someone took your spot for, or an upfront game you said Out to before the cut-off. It comes off your next payment automatically and never expires. You can refund it to your card at any time from Your payments, and it's refunded automatically if you leave the group.

Straight to your organiser's own Stripe account, and from there to their bank. Bibs never holds players' money. Bibs receives only its fee.

The organiser decides. Usually Stripe's standard UK card costs are built into the players' price. Some organisers choose to pay them from what they receive instead. If you use a premium or non-UK card, the extra few pence come out of what the organiser receives, never your price.

Your card details go straight to Stripe, a regulated payment provider used by millions of businesses. Bibs never sees or stores your card number.

UK banks sometimes ask you to confirm a payment, usually in your banking app. It's a normal security check. If it happens for a game you pay per game, we email you a link, and the game page shows Approve payment. Approve it at least 2 hours before kick-off or the spot goes to the waitlist. For an upfront payment or a monthly tab you have 7 days.

If you pay per game and your card is declined at the cut-off, you're taken off that game, the spot goes to the waitlist and you're not charged. We email you and your organiser. Update your card, then tap In again if there's still space. If you pay upfront or on a monthly tab, you still owe it: we try your card again after 1, 3 and 7 days and email you each time. Tap Pay now in Your payments, or update your card and we try straight away. Until an upfront payment goes through you can't go In.

We email you a receipt after every payment. They're all in Your payments, on Your profile, with the card used and a reference.

Yes, where your phone supports them. They appear as options when you save your card.

Go to Your profile, then Your card, then Manage. You can save a new card at any time. You can remove a card once you don't owe anything.

Nothing. There's no set-up fee or subscription. Bibs' fee of 20p per player per game is built into the price players see.

Set up payouts with Stripe from your group page. Stripe checks your ID and bank details. Players' payments then go to your Stripe account, and Stripe pays them into your bank. You log in to Stripe with the email and password you set up there.

Your money page (Your profile, then Your money) shows your next payout and how much. Stripe holds each payment for a few days before paying it into your bank, and your first payout can take a little longer while Stripe checks your account. If your Stripe account is set to manual payouts, the money waits in Stripe until you pay it out; you can switch to automatic payouts in Stripe under Settings, then Payouts.

Sometimes a player asks their bank to take a payment back. We email you, and it shows under Needs you on Your money. While the bank decides, Stripe takes the payment and its dispute fee from your Stripe balance. Reply in your Stripe dashboard before the deadline and say what the payment was for; if you win, the money comes back. It's often quickest to talk to the player too. Bibs never refunds a disputed payment as well.

Usually a few minutes once you've sent everything. Your group page shows Ready when you can take payments.

No. Bibs only takes payments once your payouts show Ready. Until then games are recorded but nobody is charged, so set up payouts before your first game.

A pay-per-game player whose card is declined at the cut-off, or who doesn't approve their bank's check in time, is taken off the game and the spot goes to the waitlist. They aren't charged. We email you and them. For upfront and monthly tab payments the player still owes you: Bibs tries their card again after 1, 3 and 7 days, and they show under Payments to sort out on your group page. If they pay you directly, tap They paid me; or tap Waive it.

Yes. A refund comes out of your Stripe account in full, but Stripe keeps its card fee on the original payment and Bibs keeps its 20p, so those two fees are lost. On a £5.49 payment with a standard UK card that's about 28p to Stripe plus Bibs' 20p. The one exception: when you cancel a game, Bibs gives back its 20p for it. Credit costs you nothing: the money stays in your account and comes off the player's next game with you. That's why credit is the default.

Yes, players who pay upfront or by monthly tab. Open Group settings and tap Let players pay by bank transfer. Stripe may ask you for a quick check first (a photo of you with your ID). Each player then gets your account details and a reference from Stripe, and Stripe matches their payment, so you don't have to. The price is the same for players; Stripe charges you 0.5% instead of its card fee, and 50p if a transfer has to be refunded to someone's bank. A transfer that hasn't arrived by its due date shows under Payments to sort out, and Bibs reminds the player.

Sometimes Stripe can't refund a card, for example when the payment is very old or the card has been closed. We email you and the player, and it shows under Payments to sort out on your group page. Pay them back directly, for example by bank transfer, then tap I've paid them back. Bibs can't make the payment for you: the money is in your Stripe account.

Yes. Tick "I play and take a squad spot" and you'll count towards the squad. You're never charged through Bibs for your own group.

How long before kick-off players can drop out for free: 6, 12, 24, 48 or 72 hours. After it, players who drop out still owe the game unless someone takes their spot. Pay-per-game players are charged at the cut-off.

Yes, in Group settings. A new price starts on your next billing day and never changes a game someone has already been charged for. Everyone in the group is emailed the old and new price.

Yes, in Group settings. It applies to upcoming games straight away, and everyone is emailed.

On your group page, find the game under Upcoming games and tap Cancel game. Add a reason if you like. Every player is emailed what happens to their money.

Players on a tab pay at the end of the month for the games they played. If a card fails or someone doesn't pay, they owe that money to you, not to Bibs. Bibs retries the card and can stop them playing until they pay, but can't cover the money. You must accept this before turning the tab on.

After each game, mark everyone Played, No-show or Excused, and add any guests who paid you cash. If you don't, everyone still In counts as Played 48 hours after kick-off.

Yes. In Group settings, tap Add a picture and choose your badge or a team photo. It's cropped to a square and shows on your group page, invite link and in Where to play if you list the group. Only use pictures you're allowed to, and that everyone in them is happy with.

Yes. When you create the group, or later in Group settings, tick ready-made rules (football ones like rush goalie, general ones like arriving 10 minutes early) and add your own. Players must tick that they've read them to join.

In Group settings, switch on Let new players find this group. Your group then shows in Where to play for people nearby, with its day, time, venue, format and price. They ask to join; you approve or decline. Your invite link stays private.

Yes. On your group page, under Members, tap Remove next to their name. They come off upcoming games, are emailed, and can't rejoin with your link. Anything they owe for games already played is still owed.

It's up to you. A venue on Bibs can see your group's name, day, time, squad size and how many people are in it, never anyone's name, and only if you share. You can stop at any time in Group settings.

A free venue profile with your own link and a printable poster. Organisers who start a group from them count towards your venue, and you can see the regular groups that play at your pitches.

No. It's free, and no money passes through your venue account. Bibs doesn't take pitch bookings or payments for venues.

How many groups started from your link and how many people are in them. Once Bibs has verified your venue, you also see each group that chose to share with you: its name, day, time, squad size and number of people. Never anyone's name.

After you add your venue, Bibs checks that you really run it, and may contact you to confirm. We email you when it's verified. Your link and poster work straight away.

Not at the moment. Bibs for field owners is about filling your pitches with regular, reliable groups.

Yes, up to 5 from one account. Email us if you run more.

Yes. On your venue page, tap Add a picture under Venue picture. It shows on your poster, your link page and, once you've claimed it, your Where to play listing.

Yes. Once your venue is verified, open your venue page and tap This is my venue next to the listing at your postcode. You can then keep its formats, surface, booking link and details up to date.

Enter your email and we send you a 6-digit code. Type it in, or tap the link in the same email. No password to remember.

Check your spam or junk folder, and wait a minute. Codes come from hello@bibs.oktrythisnow.com. You can ask for a new code from the sign-in page.

Go to Your profile and tap Edit name. Bibs needs your first name and surname so organisers know who's who.

Team-mates see your first name and the first letter of your surname. Your organiser sees your full name, how you pay and what you owe in their group.

Email hello@oktrythisnow.com from the email address you use for Bibs. We'll delete your account within 30 days. Please settle anything you owe first.

No. Bibs only uses the cookies needed to keep you signed in.